Safeguarding your Privacy.
You entrust us with your information when using Oya! We pledge to uphold your confidence. Helping you comprehend our privacy practices is the first step in doing that.
This policy succinctly and clearly explains the data we gather, and how it is used, and shared. It also highlights the responsibilities and demands placed on the website and website owners, mobile apps as well as your options with regard to this data.
A. THE USER’S ACCEPTANCE OF THIS POLICY
- By using Oya! services (the “Services”) or registering, downloading information or entering the Site and/or the App you acknowledge that you are or have had the opportunity to become aware of this Privacy Policy and Oya! practices described therein, including the processing (including collecting, using, disclosing, retaining or disposing) of your information under the terms of this policy.
- If you give Oya! any information about another person, you guarantee that you have informed them of our privacy statement.
B. OUR WEBSITE
This website and its proprietors are proactive when it comes to user privacy, making sure that all essential precautions are taken to safeguard that privacy throughout user interactions with the website and its mobile apps. In terms of user privacy, this website complies with all applicable national legislation in Ghana.
C. WHEN DO WE COLLECT INFORMATION?
- You may be requested to give your name, email address, phone number, or other data when placing a purchase or registering on our site and mobile apps as applicable.
- Oya! gathers both “Personal Information” and “Anonymous Information” from its users and visitors. Your complete name, email address, phone number, payment information, login name, password, mailing address, IP address, and profile image are examples of personal information that can be used to contact or identify you. Personal information also includes data that is associated with such data. “Anonymous Information” is data that cannot be connected to other data that can be used to contact or identify you. It also includes passively gathered data regarding your use of the Site or the App, such as user statistics, to the extent that data is not connected to your Personal Information.
D. OUR USAGE OF THE INFORMATION
When you register, make a purchase, subscribe to our newsletter, fill out a survey, respond to a marketing email, browse our website, use our mobile applications, or use specific other site features, we may use the information we learn about you in the following ways:
- To enhance your experience and enable us to give the kinds of information and product options in which you are most interested.
- Help make our website better so that we can better serve you.
- In order for us to fulfill your requests for customer service more effectively.
- To handle the administration of a promotion, survey, contest, or other similar feature.
- To complete your transactions as swiftly as possible.
- To request ratings and reviews for products and services.
- To follow up and contact passengers and riders. (live chat, email or phone inquiries)
- Arrange transportation, delivery, and other offers, acquire, supply, or facilitate insurance or financing options in conjunction with our services.
- Enable options that let you share information with others, such as when you rate & review a driver, recommend Oya! to a friend, or share your speed report as well as current location and ETA.
- Turn on options to customize your Oya! account, including making bookmarks for your favorite locations.
- Perform internal tasks required to deliver our services, such as analyzing the use and activity patterns, testing and debugging software defects, operational issues, and data analysis.
Safety and Security
We utilize the information you provide to help keep our services reliable, secure, and honest. For instance, we gather data from the devices of our riders and passengers in order to spot risky driving habits like speeding or abrupt braking and acceleration and to increase awareness of these habits among our driver partners.
Customer support
In order to help you when you contact our customer support services, Oya! utilizes the data we gather (including recordings of customer support conversations after notice to you and with your consent) including to:
- Send your inquiries to the relevant department of customer care for immediate resolution.
- Investigate and respond to your queries.
- Monitor and improve our customer support responsiveness and response time.
Research and development
The data we gather may be used for product development, testing, research, and analysis. This enables us to create new features and products, increase the safety and security of our services, and make it easier to implement insurance and financial solutions in conjunction with those services.
Research and development
Oya! makes use of the data we gather to facilitate user interactions.
Communications from Oya!
Oya! may contact you about products, services, promotions, research, surveys, news, updates, and events using the information we have collected. The information may also be used by Oya! to administer contests, fulfill rewards, and provide you with pertinent information about our services and the services of our business partners, and this communique will be disseminated using official Oya! account.
Legal proceedings and requirements
To investigate or resolve claims or disputes connected to your use of Oya! services, or as otherwise permitted by applicable law, we may utilize the information we collect.
Oya! may also gather information, perhaps including personal information, regarding the device you use to access the Site, Apps, and/or Services. This data is utilized to identify your device and connect it to your account. The sharing of information about your device, including limited personal data, IP address, WiFi, and location information with a third-party service provider, is done for safety, security, performance evaluation of the app or the site, customer experience improvement, and fraud protection.
E. COOKIES AND OTHER WEB FILES OR TAGS
- On different pages of our site and sections of our apps, along with other files and tags, we employ cookies to give it a pleasing visual look and to enable the use of specific services (e.g. JavaScript tags). Cookies are made up of tiny text files that are kept on your system.
- The majority of these cookies we use will be removed from your computer’s hard disk right after your browser session (so-called session cookies).
- Other cookies stay on your device’s hard drive and help us identify them if you visit our website again in the future (so-called persistent cookies). These cookies in particular provide us with the ability to improve the usability, efficiency, and security of our website. For instance, these files allow information to be shown on a specific webpage that is tailored to your unique preferences. The lifespan of a cookie-based browser session is 18 hours.
- Clicks and other internet behavior will be tracked by the cookies, among other things.
- In order to differentiate you from other users, the Site and the Apps both employ cookies and other local files. In order to learn more about how you use the internet generally, Oya! may utilize a cookie or configuration file that is saved on your computer’s or mobile phone’s browser or hard disk. The hard disk of your computer and/or mobile phone device receives information from cookies and other similar files. They assist Oya! in enhancing the website and mobile application and providing better, more individualized service.
They enable Oya! to:
- To do further analytics and determine the size and usage patterns of the Oya! audience.
- To acquire data on your approximate location (such as a city) in order to deliver localized content and immediate support in the event of an emergency.
- To keep track of your choices and enable Oya! to tailor the website and/or mobile application to your unique needs and the device or browser you are now using.
- Constantly enhance Oya! Services.
- For the purpose of recognizing you when you return to the Site or App and to thwart misuse or fraud.
- The performance or execution of a contract with you (where cookies are required as part of the customer journey) or otherwise our legitimate interests in a safe and user-friendly presentation of our Site and Mobile Apps constitute the legal bases for processing the information contained in cookies and other such files or tags.
- By turning on the browser setting that enables you to deny the setting of all or specific cookies, you can prevent cookies. Nevertheless, if you choose a setting that is too limiting, you might not be able to use all of the Site’s and/or App’s features. The Oya! system will issue cookies when you log on to the Site and/or use the Apps unless you have changed the settings on your browser to prevent it from accepting cookies. You might want to visit Cookies for more details about cookies and how to control them.
F. CONTACT AND COMMUNICATION
Your information will be used by this website and its owners to help you with any questions or inquiries you may have and to provide you with further information about the products and services they offer. This includes the use of your information to sign you up for any email newsletter service, or notification services the website and its apps run, but only if this was made clear to you and you gave your consent when submitting any form to the email process. Or in cases when you, the customer, have previously bought from or inquired about buying from the business a product or service that the email newsletter refers to. The rights you have as a user in relation to receiving email marketing messages are not entirely covered by this list. Your information is not shared with any outside parties.
G. SOCIAL MEDIA PLATFORMS
This website and its owners follow the terms and conditions and privacy policies that are specific to each external social media platform when communicating, engaging with, and taking other activities through those channels.
Users are urged to utilize social media platforms responsibly and to interact with them and engage in other activities with necessary care and caution in regards to their own privacy and personal information. Neither this website nor its proprietors will ever request personal or sensitive information through social networking platforms, and they instead urge visitors who want to talk about sensitive topics to get in touch with them via traditional lines of communication like phone or email using official Oya! account.
This website may utilize social sharing buttons to enable users to share online content straight to the relevant social media platform from web pages. Before using such social sharing buttons, users are cautioned to use their best judgment and understand that the social media platform may monitor and save their request to share a web page through their individual social media platform accounts.
H. INFORMATION RETENTION AND DELETION
Unless you ask for the deletion of your information or account, Oya! keeps your information as long as your account is active. Even if you deactivate your account, there are circumstances in which we may continue to keep some information on you as required by law or for other reasons as outlined in this section. Unless you request that we erase your information or your account, Oya! keeps your information while your account is active. On request, Oya! deletes or anonymizes your information, subject to the restrictions listed below.
After an account is deleted, Oya! may keep certain information, subject to applicable law:
- If a problem with one of your accounts, such as an unpaid credit on your account or an unsettled claim or dispute, remains unsolved.
- If compelled to do so by relevant legislation, in aggregated or anonymized form, or both.
- In order to further its legitimate business objectives, such as preventing fraud and boosting user security, Oya! may also keep some information on file. For instance, if Oya! closes a user’s account due to risky behavior or security breaches, Oya! may save certain information about that account in order to stop the person from creating a new Oya! account in the future.
I. UPDATES TO THIS POLICY
This policy may occasionally be updated. If you use our services following a change, you agree to the new policy.
If we make any important changes, we’ll let you know about them via the Oya! applications or some other channel, like email. You agree to our modifications to this policy, to the extent permitted by applicable law, by using our services following such notification.
For the most up-to-date information on our privacy policies, we recommend you consult this policy on a regular basis. Also accessible for review will be earlier iterations of our privacy rules.
