Frequently Asked Questions
General Information
Booking and Travel
Luggage and Parcel
Lost and Found
Safety and Emergencies
Notifications and Updates
General Information
You can call our helpline or get support through our WhatsApp on 0208659922
Our buses currently serve over 147+ towns across the regions of Ghana. For a detailed list of all the towns we serve, please visit this link [link here]
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Yes! Booking your bus ticket in advance is simple and convenient. Visit https://busride.oyaghana.com to book a ticket.
Ticket prices are dependent on your route. You can easily view the prices for your specific route on our website (https://busride.oyaghana.com) or mobile app. Just enter your trip details, and you’ll see the ticket prices available to you
Yes, you can! The OYA! mobile app allows you to search for buses by route and date. If the service is not available on your chosen date, you have the option to request an advance booking. Download the app or visit the OYA! Bus Ride website to make travel planning effortless.
Contact our support centre with your trip details. We will investigate with the station’s porter on duty. Typically, the change is sent to the passenger via mobile money (MoMo) once confirmed by the station.
Booking and Travel
Yes, passengers are welcome to join the bus at designated mid-route points. Please note that our services operate from 6 am to 6 pm. A comprehensive list of routes and their respective mid-route boarding points can be found on our website.
Yes, our advance booking feature allows passengers to reserve a seat for a future date. Depending on the chosen route, there may be specific mid-route boarding options available
Yes, we offer bus hiring services to meet your specific needs. For more information and to arrange a hire, please contact our customer support helpdesk via WhatsApp or phone call (+233 20 865 9922). Additionally, visit our hiring service website (https://oyaghana.com/hiring) for detailed options
We value your feedback! After your journey, we encourage you to rate and comment on the services using our mobile app. Your insights contribute to improving our service and assisting fellow passengers. To accomplish this, navigate to the Activities section in the OYA! mobile app, and select ‘View Details’ for your completed trip to rate it. Proceed by rating the driver and the station and utilise the ‘Leave a Comment’ field to share your experience with us.
You can reach out to our help desk for immediate assistance on +233 20 865 9922 with the trip’s details.
To find out if a bus is available, please visit our Bus Ride website (https://busride.oyaghana.com) or use the OYA! mobile app. You can easily check real-time availability and purchase your ticket online. If there is no bus available, you may opt to use the Book in Advance option to book a trip for a different day.
This is dependent on the loading station and the route in question.
Luggage and Parcel
Luggage fares are typically charged, subject to the discretion of the driver or station personnel.
Payment for luggage is done before you get on-board a bus
Yes, you can send and receive parcels with our service. Visit [parcel service] to find out more.
Our service model is designed to minimise the need for direct communication between the driver and the sender. All parcel details are logged at the station, ensuring a smooth delivery process to the recipient. However, if you find yourself needing assistance or further information regarding your sent parcel, our helpdesk (+233 20 865 9922) is available to support you. Please have your parcel ID and the specific route information ready when you contact us, so we can assist you promptly and efficiently.
We take the handling of your parcels seriously, and in the unfortunate event of mishandling resulting in damage, we are here to help. Please reach out to our helpdesk (+233 20 865 9922) or speak directly with a branch officer at the station. We will address your concerns and guide you through the process of resolving the issue with your luggage.
Lost and Found
Should you lose any items, promptly contact our help desk at +233 20 865 9922. Have your trip details at hand, including the route and vehicle number, which are available on your ticket, to facilitate assistance. We will work with the appropriate parties to find your item and update you on the status.
If you realise that an item is lost or exchanged while still at your location or after leaving the station, please immediately contact our customer support at +233 20 865 9922. Be ready to provide details such as your bus number, route, and date of travel, which can be found on your digital ticket.
Your integrity is appreciated in helping to return lost items. Please inform a branch supervisor at the station about the item you’ve found. If you cannot find a supervisor, contact our customer support, and we will connect you with the right individual to handle the situation.
Safety and Emergencies
Your details help ensure your safety. In case of an emergency, the driver needs to know who’s on the bus and where to find them. Additionally, if you leave something behind, having your details on the manifest makes it easier to return your belongings.
An emergency contact is a reliable individual that we can reach out to if we can’t get a hold of you or a trusted person we can call in the event of an emergency.
Updating your emergency contact information is straightforward with our Bus Ride mobile application. Simply navigate to the ‘Settings’ menu, select the ‘Personal’ tab, and you will find the option to edit your emergency contact details. Click on the ‘Edit’ icon, make the necessary changes, and remember to save the updates to ensure your information is current.
Use our mobile app’s incident reporting feature. Navigate to ‘Activities’ on the Navbar, select your trip, and use the ‘Report Incident’ feature to upload any relevant photos or videos, the vehicle’s registration number, and a brief description of the event. Then, click ‘Send Report’ to notify us. If you are unable to use the app, please contact our helpdesk (+233 20 865 9922) directly.
We take your comfort seriously. Use the ‘Report Incident’ feature in our app (Insert the link) to submit any complaints about vehicle conditions. Your feedback is crucial for us to make decisions and take action to enhance your travel experience.
Notifications and Updates
Receiving an SMS from our service could mean that your mobile number is linked to a trip, possibly by a relative using your mobile phone as his/ her emergency contact. In cases where it can be confirmed that no known relative is travelling please contact our customer support team for assistance on 0208659922.
